At NARGANICS it is our hope that love your purchases and it becomes a part of your daily bath and body routine and so we will do our best to ensure your happiness. Should there be anything in the way of total satisfaction, please refer to the following.
EXCHANGE AND REFUND POLICY
MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED
Kindly email [email protected] or +234(0) 706 897 49 79 to report any damages or not receipt* and we will send a replacement at no additional cost to you. Please report damages within 24 hours of delivery receipt. We will require documentation, so please be prepared to send e-mailed photos of the damage.
Kindly note that we do not offer replacements for incorrect addresses or shipments shown as “delivered” in tracking update. However, we will do our best to work with you should such points of confusion arise. If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the recipient.
THE PRODUCT I RECEIVED IS NOT TO MY LIKING
We understand, sometimes a product may fall short of hopes and expectations. We’re glad to help process a return for store credit. Just follow our How-To guide below.
How-To Return Guide
To make an exchange for store credit, please contact [email protected] within 15 days from the date of purchase. Our support team will issue an Return Order number and email a return label that you may print and attach to your return package.
We will issue a store credit for the cost of the item paid minus a RETURN FEE which will be deducted from your store credit.
Should you elect to arrange return shipping through a carrier of your choice, we will not deduct the RETURN FEE from your exchange credit.
WITH YOUR RETURN SHIPMENT: Please include your original packing slip or print out of your order confirmation/receipt with your assigned Return Order number written on the outside of your shipping package.
Exchanges will not be accepted after 20 days from receipt of goods.
International returns may be subject to a refund on the Value Added Tax and duties. NARGANICS is not responsible for refunding these charges. Customers must contact their country’s customs office with the commercial invoice and return airway bill to qualify.