FAQ’s

Most frequently asked questions

Shopping Basics

Lagos: Dispatch Rider

Nationwide: DHL

Worldwide: DHL

Due to the nature of products we do not offer exchange or refunds.

Yes we do. Narganics ships internationally via DHL.

WE DO NOT RECOMMEND THIS OPTION. Although DHL offers the option to “Authorize Signature Release – Allowing DHL to deliver without requiring a signature” we strongly recommend that you receive your parcel at hand by signing for it or pick up from your local DHL Office.

Ps. WE WILL NOT BE LIABLE FOR ANY SHIPMENTS WHICH HAVE BEEN STOLEN FROM CLIENTS DOOR STEP.

If your shipment is dutiable the customs would determine what charge to apply based on the declared value and DHL would contact the receiver with the customs declaration and you would be required to pay the charges before receiving goods.

Clients are responsible for any import/Customs duty on their package.

We are not liable for clients decision not to pay the Customs/Import Duty on their parcel and as a result your parcel will be SEIZED by Customs and ABANDONED and DESTROYED or AUCTIONED in an attempt to recover their loss.

Kindly also note: WE DO NOT OFFER REFUND FOR PARCELS WHICH RECEIVER HAS REFUSED TO PAY DUTY.

Payments

Clients can make payment at checkout via:

  • Bank Transfer
  • Debit/Credit Card

Simple follow the on screen instructions.

Yes we do. We however recommend that you verify from your account issuing bank that your card if open to make international transactions.

Shipping & Returns

We do not accepts returns due to the nature of products.

Narganics does not offer refunds on products bought. We can however offer a refund on the difference if you pay more that your order total.

Kindly contact us via telephone +2347068974979 or email [email protected]

We would do our best to assist with this as long as your order has not been shipped out for delivery.

For enquiries kindly call us on +2347068974979 or email [email protected]

Contact

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